Customer Experience Officer

Temporary Administrative Support for Customer Experience Team in Birmingham

Your new company
We are seeking a dedicated and detail-oriented individual to provide comprehensive administrative support to our Customer Experience Team. This role is crucial in ensuring the timely application of compensation payments, effective management of inboxes, and tracking of agreed actions to deliver outcomes within set timeframes. This is a full-time temporary position based in Birmingham.

Your new role
As a Customer Experience Officer you will be responsible for:
• Deliver day-to-day administrative support to the Customer Experience Team, ensuring timely and accurate responses to complaints while maintaining professionalism with our tenants.
• Process compensation payments in accordance with financial procedures.
• Track and manage complaint administration actions to ensure timely completion.
• Assist Customer Experience Team Leaders and Managers with reporting, facilitating the flow of decision-making information to core business areas.
• Collaborate with various business areas to quickly find solutions, preventing customer requests from escalating into complaints, in line with our policies and procedures.
• Support the Customer Experience Team with meeting facilitation, minute-taking, learning opportunities, and workshops as needed.
• Perform general administrative and customer service functions across all stages of complaints and related tasks

What you'll need to succeed
To be successful in this role, you should have strong organisational skills as well as good time-management, excellent communication in both written and verbal format, and have previous experience with complaints handling and the use of Northgate. A background in social housing would also be highly advantageous.
The role will be an ASAP start, which before starting you will need to pass your reference and compliance checks, upon registration please have your 2 most recent employment details available for reference checks. The successful candidate will also be required to pass a Basic DBS check and social media check. Hays will put this into process for you.

What you'll get in return
You will be joining a great team who will be supportive and provide an inclusive environment and professional growth and development You will also receive payment on a weekly basis.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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