Customer Experience Manager, Enterprise

Posted Thursday, June 11, 2026 at 10:00 AM

NAVEX is seeking an Enterprise Customer Experience Manager (CXM) to deliver highly personalised and strategic experience for our most important enterprise customers. This role is responsible for managing a focused portfolio of Enterprise accounts and ensuring customers achieve measurable value from NAVEX solutions.

As an Enterprise CXM, you will serve as a trusted advisor to executive stakeholders and play a key role in strengthening customer relationships, driving product adoption, and ensuring long term partnership success. This role partners closely with cross functional teams to execute NAVEX's Customer Lifecycle Value & Impact Framework and deliver a consistent, value driven customer experience.

Benefits

• Meaningful Purpose. Your work helps organizations operate with integrity and protect their people-at a scale few companies can match.
• High Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You'll be trusted with real ownership and supported to do the best work of your career.
• Candid, Supportive Culture. We communicate openly, challenge ideas-not people-and value teammates who embrace bold thinking and continuous improvement.
• Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
• Rewards for Results. We provide clear, competitive compensation designed to recognise measurable outcomes and real impact.

What you'll do

• Own the experience for a portfolio of enterprise customers, ensuring consistent engagement and measurable value realization
• Build trusted advisor relationships with executive and senior stakeholders across customer organisations
• Guide enterprise customers through the full lifecycle including onboarding, adoption, optimisation, renewal, and expansion readiness
• Serve as the central point of coordination across sales, product, services, support and leadership teams
• Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities
• Capture and communicate voice of the customer insights to influence product roadmap discussions and operational improvements
• Monitor customer health indicators including adoption, engagement, satisfaction, and business outcome achievement
• Identify opportunities to strengthen customer advocacy through references, case studies, advisory boards, and industry speaking opportunities
• Drive proactive engagement using customer insights, telemetry, and lifecycle analytics to anticipate customer needs and address risks early

What you'll bring

• 5+ years in Customer Success, Customer Experience, Account Management, or SaaS post sales leadership
• Proven ability to improve retention, expansion, and global CX performance
• Expertise in data driven CX, customer health, and lifecycle analytics
• Strong executive communication and cross functional influence skills
• Culture agility: comfortable working in a fast paced, candid environment that values innovation, healthy debate, and follow through
• AI readiness: curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
• Fuel performance and outcomes. Leverage your job competencies and champion NAVEX's core values

Our side of the deal

• We'll be clear, we'll move fast, and we'll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make-and we commit to doing that every step of the way.
• The starting pay for this role is 60,000 GBP per annum with 10% MBO. Discover how you can grow, lead, and make an impact by visiting our career page to learn more.
• NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.