Customer Experience Manager
Posted 9 hours 6 minutes ago by Auto Skills UK
Location: Gloucester
OTE: Up to £40,000
Hours: Full Time
Driving Licence Required: Yes
Are you an experienced automotive aftersales professional looking to take the next step in your career?
We are currently recruiting for a Customer Experience Manager to join a busy and successful automotive dealership. This is an excellent opportunity for an experienced Senior Service Advisor, Service Team Leader, or Service Manager looking to develop their career within a growing and supportive business.
As Customer Experience Manager, you will be responsible for leading the service reception team, driving customer satisfaction, and ensuring the smooth day-to-day operation of the front of house aftersales department.
Benefits- Annual leave increases with length of service
- Colleague referral bonus scheme
- Discounted vehicle purchase schemes
- Discounted servicing, parts, and bodyshop services
- Ongoing training and career development opportunities
- Employee wellbeing support
- Retail and shopping discounts
- Free eye care vouchers
- Leading, coaching, and supporting a team of Service Advisors
- Ensuring exceptional customer service standards are delivered at all times
- Driving customer satisfaction and service department performance
- Identifying areas for improvement within the service reception operation
- Managing customer concerns and ensuring positive resolutions
- Supporting aftersales processes and departmental efficiency
- Building strong relationships with customers, colleagues, and suppliers
- Monitoring team performance and maintaining high operational standards
- Assisting with workload planning and daily department organisation
- Previous experience as a Senior Service Advisor, Service Team Leader, Service Manager, or similar automotive aftersales role
- Strong leadership and people management skills
- Excellent customer service and communication ability
- Positive and proactive approach to problem solving
- Strong organisational and time management skills
- Ability to remain calm and professional under pressure
- Commercial awareness and focus on customer satisfaction
- Full UK Driving Licence
This is a fantastic opportunity for someone looking to move into a customer-focused leadership role where success is measured through customer satisfaction, team performance, and the smooth running of a busy aftersales department.
The role offers genuine career progression opportunities into senior aftersales management positions within a growing automotive business.
If you are interested in this Customer Experience Manager position, please contact Howard at Auto Skills UK and quote job number: 53983 for more information or to apply.
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