Customer Experience Manager - Lead Aftersales Team

Posted 9 days 7 hours ago by Allscreens Nationwide Ltd

Permanent

Full Time

Call Centre / Customer Service Jobs

Gloucestershire, Gloucester, United Kingdom, GL1 1

Job Description

A reputable franchise-approved car dealership in Gloucester is seeking a Customer Experience Manager to lead the service reception team, enhance customer satisfaction, and contribute to overall performance.

You will supervise the Service Advisor team, optimise daily operations, and drive customer satisfaction and loyalty through proactive service management. The role offers up to £34,000 base with OTE around £40,000, plus 23 days leave and a company pension, among other benefits.