Customer Experience Leader - Immersive Beauty

SEPHORA UK is seeking a Customer Experience Manager for its London store to shape how customers discover, engage with, and fall in love with Sephora. You will lead the customer experience strategy, elevate service standards, and coach a high-performing team to deliver personalised, seamless, and unforgettable experiences on the shop floor.

You will partner with Beauty Department Managers, drive omnichannel service, and collaborate with brands and Marketing to create immersive events,