Customer Experience Lead - Island Piers (12-Month)

A leading customer service company is seeking a Customer Operations Supervisor for a maternity cover role in London. The ideal candidate will manage and motivate a dynamic team, ensuring exceptional customer experiences at all times. Responsibilities include leading daily team briefs, maintaining operational standards, and providing essential team support. Candidates must thrive in busy environments while demonstrating strong leadership and empathy, making this role vital in enhancing the customer journey.