Customer Experience Lead - Global Cross-Border Logistics

OCS WORLDWIDE is seeking a Customer Experience Manager to be the linchpin of our UK customer relationships with retail partners. You will coach a team of agents, own complex escalations, and coordinate across internal departments to ensure smooth cross-border logistics delivery.

The role demands hands-on leadership within a tight 08:00-18:00 window, operating in a fast-paced, customer-focused environment while aligning with warehouse, customs, and transport networks.