Customer experience front of house

Posted 5 days 20 hours ago by Cobalt Consulting (UK) Ltd

Permanent
Not Specified
Temporary Jobs
England, United Kingdom
Job Description
This role is based within a global real estate services organisation that specialises in property management, commercial real estate, and workplace solutions. Role Overview

As a Customer Experience Team Member, you will play a key role in delivering exceptional service to clients, occupiers, visitors, and stakeholders. You will create memorable experiences, build lasting relationships, and provide a consistently personalised and professional front-of-house service. Acting as a brand ambassador, you will ensure every interaction reflects high standards and attention to detail.

Key Responsibilities
  • Deliver outstanding customer service, ensuring all interactions are warm, professional, and engaging
  • Provide a welcoming arrival and a positive departure experience for all visitors
  • Maintain front-of-house areas to an exceptional standard at all times
  • Follow established front-of-house procedures and health & safety protocols
  • Handle telephone and email enquiries efficiently, ensuring timely follow-up
  • Manage visitor access processes in line with property procedures
  • Resolve queries and complaints promptly, escalating where appropriate
  • Maintain accurate records and manage data input across relevant systems
  • Identify opportunities to enhance the overall customer experience through proactive and creative thinking
  • Support initiatives aimed at improving service delivery and customer satisfaction
  • Assist with onboarding and training of temporary team members, maintaining accurate training records
  • Uphold professional appearance standards in line with front-of-house expectations
  • Report maintenance issues and liaise with facilities or management teams as required
  • Conduct regular inspections to ensure the property is presented to a high standard
  • Ensure shared spaces, including guest lounges, remain clean, organised, and welcoming
  • Build and maintain strong professional relationships with all stakeholders
Skills & Experience
  • Strong literacy and numeracy skills
  • Competency in Microsoft Outlook, Word, Excel, and PowerPoint
  • Ability to share knowledge and build rapport with a wide range of individuals
  • Professional, reliable, and customer-focused
  • Committed to delivering high-quality service
  • Open to feedback and continuous learning
  • Demonstrates integrity, inclusivity, and respect in all interactions
  • Able to work both independently and as part of a team
  • Property or professional servvices background