Customer Experience Co-ordinator

A growing and design-led business is looking for a highly organised Customer Experience Co-ordinator to join its operations team. This is a fantastic opportunity for someone who enjoys delivering exceptional service while keeping multiple moving parts running smoothly behind the scenes.

You'll play a key role in ensuring every customer interaction is handled with care, professionalism and efficiency. From managing orders and responding to enquiries through to coordinating with internal teams, you'll help create a seamless journey from initial contact through to delivery.

This role would suit someone who thrives in a fast-paced environment, enjoys problem solving and takes pride in providing a first-class customer experience.

Why Apply?

• This role offers the chance to be part of a supportive team within a growing organisation where your ideas and initiative will be valued.

Key Responsibilities Customer Support & Communication

• Respond to customer enquiries via phone, email and online channels in a prompt and professional manner.
• Take ownership of customer queries or concerns, investigating thoroughly and resolving efficiently.
• Provide clear updates and maintain communication with customers until issues are fully resolved.

Order & Delivery Coordination

• Process customer orders, amendments, returns and exchanges with a high level of accuracy.
• Monitor order progress and provide proactive updates throughout the fulfilment process.
• Liaise with delivery and logistics teams to ensure customers receive timely updates and smooth delivery experiences.

Internal Collaboration

• Maintain accurate customer records and notes within the CRM system.
• Work closely with internal departments to ensure orders are processed and fulfilled efficiently.
• Help coordinate communication across teams to keep operations running smoothly.
• Suggest and support improvements that enhance the overall customer journey.

Experience and Skills Requirements

• Excellent communication skills, both written and verbal.
• Strong organisational skills with great attention to detail.
• Confident using CRM systems, Microsoft packages and internal systems.
• A proactive problem-solver who takes ownership of tasks.
• Someone who thrives in a structured, process-driven environment.
• Able to manage multiple priorities while maintaining a high standard of service.
• A positive team player with a friendly and professional approach.
• A driving licence and access to a vehicle would be beneficial due to office location.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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