Customer Experience Associate Flexible Hours

Customer Team Member (SPAR 18+) Sherburn

Min of 8 p/w - possibly more hours when the store needs. Must be flexible.

Key Responsibilities Customer Service

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting customers in finding the items they need.
• Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
• Upselling selected products to customers and highlighting multi buy offers to ensure maximum sales at our Sherburn SPAR store.

Store Operations

• Checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
• Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
• Adhering to all company policies and procedures and processes.

Key Skills/Knowledge

• Previous experience in a similar role and/or industry is preferred.
• Reliably follows instructions and procedures with excellent attention to detail.
• Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
• Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
• Experience of using a 'Challenge 25' policy desirable.
• Keen and enthusiastic approach to working both in a team and independently.
• Previous cash handling experience is preferred but not essential.

What's in it for you

• Excellent benefits package including:
• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
• Develop your skills and capability in a highly supportive and multi diverse culture.
• Gain hands on experience in a high volume, fast paced convenience store.
• Generous staff discount in all our SPAR stores (excluding Alcohol & Cigarettes).
• Proactive promotion of internal candidates.
• Free Tea & Coffee.
• Early access to your pay through 'EarlyPay.'
• 24/7 access to your payslips and Rotas via HR/Payroll portal.
• Wellbeing support - access to emotional support, counselling, legal and financial advice.
• Company Pension Scheme.
• Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
• Cycle to work - Bicycle purchase scheme.
• Long Service Awards.

Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.