Customer Experience Associate - Part-Time Betting Shop

This part time position requires 18-30 hours per week with an hourly rate of £12.75.

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns

Stores operate between 8am and 10pm, Monday to Sunday. Shifts are scheduled on a rota basis and may change; they include evenings and weekends.

Benefits

• Annual pay review and performance bonus scheme
• 28 days holiday pro rata, plus an extra paid day for your birthday
• Employer matched pension contributions up to 4%
• Discounts at high street shops, cinemas and holidays
• Training and development opportunities with career progression from within

Qualifications

• Age 18 or older (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills, able to engage customers from all walks of life