Customer Experience Assistant

About the RoleLeeds City College is looking for a welcoming, professional and organised Front of House Customer Experience Assistant to join our dedicated Rothwell Campus, home to our adult counselling provision. This is a key customer-facing role where you will be the first point of contact for students, visitors and staff, creating a positive and supportive environment from the moment they arrive.Rothwell Campus is a specialist adult learning centre, delivering counselling programmes to students who are developing the knowledge, skills and professional behaviours required for careers within the counselling profession or for progression to higher-level study. Our learners come from a wide range of backgrounds and are united by a commitment to personal and professional growth.Working as part of a close-knit team, you will manage reception, provide excellent customer service and carry out a range of administrative duties to support the smooth day-to-day running of the campus. You will play an important role in ensuring every visitor has a welcoming experience while contributing to an inclusive environment where adult learners can thrive as they prepare for careers or further study in counselling. Actual salary is £11,814.09 per annum for 18 hours over 40 weeks

• Be the welcoming first point of contact for students, visitors, staff and stakeholders.
• Deliver an outstanding customer experience through professional reception and administrative support.
• Support the smooth day-to-day running of our dedicated adult counselling campus.
• Assist with enrolment, and student administration, working closely with curriculum, admissions and student recruitment teams.
• Provide information and guidance in person, by telephone and via email.
• Help create a safe, inclusive and supportive environment where adult learners feel welcomed, valued and able to succeed.
• Build positive relationships with students and colleagues, contributing to an exceptional student experience from enquiry through to achievement.

• Excellent communication and interpersonal skills, with the ability to build positive relationships with a wide range of people.
• Strong customer service skills, with a professional, welcoming and supportive approach to responding to enquiries and resolving queries.
• Good organisational skills, with the ability to manage competing priorities, adapt to changing demands and maintain accurate administrative records.
• Good IT skills and attention to detail, with experience of using digital systems to complete tasks accurately and efficiently.
• A collaborative team player who can work effectively with colleagues across different departments and use initiative to solve problems.