Customer Experience Assistant

At Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 1,000 occupiers across multiple sectors.

Heyford Park Innovation Centre isn't just a building - it's a vibrant and flexible workspace set within a historic former RAF base, supporting businesses from start up through to growth in a collaborative and well connected environment. We're excited to announce a vacancy for a Customer Experience Assistant to join our team and help deliver exceptional service at this state of the art innovation centre.

More than just workspace, Heyford Park Innovation Centre is home to a thriving community of entrepreneurs across technology, science and professional services. With access to networking opportunities, on site support, and connections to a wider business network, the centre provides the space, support and community businesses need to grow, collaborate and succeed.

Find out more about Heyford Park Innovation Centre here: Heyford Park Innovation Centre, Oxfordshire

What You'll Be Doing

As the first and last point of contact for our customers and guests, you'll:

• Welcome visitors with warmth and professionalism, creating a positive first impression.
• Manage reception duties, including calls, emails, post, and meeting room bookings.
• Support events, social media updates, and community engagement activities.
• Keep the Centre running smoothly by maintaining supplies, equipment and shared spaces.
• Assist with a variety of customer needs, from booking couriers to recommending local spots.
• Provide backup support to the Centre Manager and Assistant Centre Manager.

What You'll Bring

We're looking for someone who's hands on, people focused, and proactive. You'll bring:

• A confident, approachable personality and a natural flair for customer service.
• Strong IT skills and the ability to pick up new systems quickly.
• A proactive, can do attitude and a keen eye for detail.
• Flexibility and a team spirit - ready to pitch in wherever needed.

Why You'll Love Working Here

We offer more than just a job - we offer a place where you can grow, contribute and be part of something meaningful. Here's what you can expect:

Salary: Salary of £26,227.50 per annum

Time off: 25 days' holiday + bank holidays.

Flexible benefits: Options to swap salary for extra benefits, including additional holiday.

Wellbeing: Wellbeing days, Employee Assistance Programme, and health resources.

Perks: Discounts on high street brands, EV leasing, cycle to work scheme, and more.

Development: Full induction, buddy system, and ongoing learning opportunities.

Culture: A supportive, inclusive team that values your voice and ideas.

Purpose: A chance to make a real difference in the lives of entrepreneurs and growing businesses.

We're Committed to Inclusion

We're building a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds, experiences and identities. If you're excited about this role but don't meet every requirement, we still encourage you to apply - you might be just the person we're looking for.