Customer Experience & Centre Operations Lead

The IWG plc Customer Services Manager role is based in Birmingham, responsible for all on-site performance at the centre. You will have autonomy and resources to run the centre as your own business, with emphasis on customer satisfaction and achieving targets.

You will lead a small, close-knit team, focus on upselling to existing customers, giving tours to prospective customers, and delivering world-class service that turns people into brand ambassadors for you and IWG.