Customer Experience Advisor (Student Support Advisor)

Customer Experience Advisor (Student Support Advisor)

Customer Experience Advisor (Student Experience Advisor)

Role: 1 Year Maternity Cover

Location: Cookham

Salary: £26,000 (pro rata) - 21 hours per week

At CIM, our customers sit at the heart of everything we do. We're looking for a Student Experience Advisor who's passionate about helping people, building trusted relationships and making every interaction with CIM a positive one.

You'll be the first point of contact for our students, playing a key role in how they experience CIM. From answering queries to offering clear guidance and support, you'll help ensure every customer feels confident, informed and valued.

We are flexible with the days / hours for this role - core hours are 9am to 5pm - we're looking for a team member who can work 21 hours per week.

What you'll be doing:

• Communicating with customers in a way that reflects CIM's brand and tone of voice
• Providing accurate, timely advice while maintaining confidentiality and professionalism
• Managing and resolving customer queries confidently, escalating where appropriateUpholding service standards and contributing to a consistently high-quality experience
• Using customer data and insight to understand needs and improve support
• Suggesting improvements to processes, resources and the overall customer journey
• Championing customer needs and helping ensure their voice is heard across CIM

What we're looking for:

• Experience in a customer service or administrative support role
• Proactive, organised and comfortable working in a fast-paced environment.
• Confidence managing customer queries in a professional, friendly way
• Excellent written and verbal communication skills
• Awareness of CIM products and services (or the willingness to learn quickly)
• An understanding of GDPR and other relevant regulations
• Experience using CRM systems such as Dynamics 365, alongside Microsoft Office
• A collaborative mindset and experience working towards shared team goals

What you'll get:

• 25 days annual leave, plus bank holidays
• Training and development opportunities
• Dedicated wellness initiatives and wellness hub that supports your wellbeing (including EAP)
• Subscription to Perkbox - our online benefits platform including retailer, entertainment and dining out discounts.