Customer Experience Advisor (Showroom Based)

Customer Experience Advisor (Showroom Based)

Application Deadline: 18 June 2026

Department: Customer Experience

Employment Type: Full Time

Location: Chelsea Harbour UK

Compensation: £29,000 - £31,000 / year

Description

Role: Customer Experience Advisor (Showroom based)

Location: Chelsea Design Centre Showroom

Address: Design Centre Chelsea Harbour (Inside the Zimmer + Rohde showroom, Ground Floor, North Dome), Lots Road, London SW10 0XE

Hours: Monday to Friday

Corston Architectural Detail was established by a team of creative designers and engineers with a shared vision to create hand finished architectural details that flow seamlessly from room to room. Our coordinating collections of solid brass switches, sockets, hardware and lighting are made to last.

We've grown quickly and seen huge success in our six years - launching in the UK, EU, UAE and USA. The key to our success lies in our high-quality products, outstanding customer service and operations team, who ensure that Corston customers receive a positive, engaging experience every step of the way.

The role:

As a Customer Experience Advisor, you will be based in our showroom and play a key role in delivering best-in-class customer experiences. You will be passionate about customer service and committed to providing exceptional support via telephone, email and face to face.

Working as part of a vibrant and friendly team, you will communicate with both trade and retail customers. Your role will involve handling enquiries, maintaining accurate records, supporting technical queries, and preparing quotations. Every day will be different, but you will consistently deliver outstanding service at every touchpoint.

During busy times within the showroom, you will be expected to meet and greet customers.

Key Responsibilities

• Provide excellent customer service via telephone, email and face to face
• Manage a high volume of daily customer enquiries efficiently and professionally
• Engage with customers in a friendly, attentive, and professional manner
• Actively listen and understand customer needs and concerns
• Strive to achieve first-contact resolution
• Support inbound trade enquiries
• Prepare and manage customer quotes
• Maintain up to date and accurate records of our customers within our CRM system

Skills, Knowledge and Expertise

• Excellent verbal and written communication
• Ability to handle a high volume of calls and emails efficiently
• Ability to build strong relationships with customers
• High attention to detail and accuracy
• Positive, proactive and adaptable attitude
• High performer mindset
• Must have a minimum 1-year customer service experience

Benefits

• Family & Friends discount on Corston Products
• 25 days annual leave + 8 Bank Holidays
• 4% Employer Contribution to Pension
• 4 x Salary Life Cover
• Opportunity to work in a high-end environment and for a company that is continually growing Internationally, which offers many more career opportunities