Customer Experience Advisor

Key Responsibilities:

• Answering high volumes of calls, emails and webchat proficiently
• Being an ambassador for our brands and titles
• Operating a variety of systems and completing admin processes accurately
• Problem solving to resolve complex customer queries
• Precise and prompt data entry
• Liaising with internal and external stakeholders to resolve issues
• Undertaking admin tasks relating to the sales process
• Working as part of a small team to assist customers and support each other

Key Measurables in the Role:

• Customer Satisfaction (internal & external)
• Call statistics on volume of inbound / outbound telephone calls
• Upsell/Cross sell/Customer retention statistics
• Revenues and Subscriptions Volumes
• Quality Assurance

Core Skills:

• Communication
• Customer Service Support
• Data Management
• Professionalism
• Stakeholder Relationship Management
• Learning & Professional development - learning new systems and understanding complex business processes

To apply for this role, please follow our online application process and submit a CV and cover letter.

Closing date for applications:

9th April 2026 at 12:00 noon