Customer Engagement Controller

If you are an experienced customer service professional with some experience then this role for a Customer Engagement Controller will really suit you.Some of your duties will include:

• - Managing Customer Engagement team comprising of approximately six staff members
• - Providing full induction and on-going coaching and training to all team members
• - Incorporating regular call listening and coaching sessions into working days
• - Producing customer call plans and ensuring that team achieve objectives
• - Handling any customer escalations that occur and resolving queries and complaints
• - Ensuring that customer orders are processed in accordance with processes