Customer Contact Advisor - Inbound

Customer Contact Advisor - Inbound

Location: Edinburgh City Centre

Hours: Monday to Friday, 36 hours per week

Pay Rate: £14.02 per hour

Start Date: Early January

Duration: Temporary, ongoing - long-term commitment required

Pertemps are delighted to be working in partnership with a public sector client to recruit Inbound Customer Contact Advisors to support key frontline services. This is an excellent opportunity for individuals seeking a stable, long-term role within a busy and supportive call centre environment.

Please note: This role is subject to a Basic Disclosure check (cost £25).

About the Role

As an Inbound Customer Contact Advisor, you will be the first point of contact for customers contacting the Council Tax and Scottish Welfare Fund teams. You will manage a high volume of inbound calls, providing accurate information, guidance and reassurance while delivering a professional and empathetic customer experience.

Key Duties

• Handling inbound customer calls efficiently and professionally
• Reviewing, updating and maintaining customer records
• Accurately recording call notes and relevant information
• Providing clear guidance and support tailored to individual enquiries
• Signposting or redirecting enquiries to relevant departments where appropriate
• Issuing documentation and correspondence to customers
• Supporting general administrative tasks as required

Skills & Experience Required

• Proven experience in an inbound customer service or contact centre role
• Strong verbal and written communication skills
• Excellent listening and problem solving abilities
• Confident IT skills, including accurate data entry and typing
• A proactive, positive and customer focused approach
• Reliability and commitment to a long term, ongoing temporary role

If you are passionate about delivering high quality customer service and are looking for a long term opportunity within the public sector, we would love to hear from you.

Apply online today to be considered.