Customer Complaint Investigator & Resolution Coordinator

Lanes Group plc, the UK's largest independent provider, seeks a confident, customer-focused complaints handler to manage issues from initial contact to resolution, keeping customers informed and coordinating with field teams.

Based at our Derby area site, you will work 40 hours per week with no weekend work. You will use BigChange and Severn Trent systems to investigate, log, and progress cases while delivering outstanding customer service.