Customer Care Team Lead - Build Scalable Support Engine

ITAC Solutions in Birmingham is seeking an experienced individual to build and manage a customer support function for a transformative payment platform. This high-impact role involves diagnosing technical issues, creating knowledge base content, and developing support metrics. Ideal candidates will have over 6 years of experience in technical support, preferably in fintech or payment platforms. The position offers a salary range of $90,000 - $100,000 and a chance to work in a mission-driven company focused on improving housing accessibility.