Customer Care Representative

Are you a compassionate communicator with a commercial mindset, looking to make a meaningful difference?

Atos Medical, now part of Coloplast, is a global leader in voice and pulmonary rehabilitation for people living with a neck stoma. We're proud to design and deliver innovative products and services that support patients, healthcare professionals, and leading institutions.

We're looking for a caring and motivated individual to join our Customer Care team in Nottingham. In this role, you'll play a vital part in supporting patients at an important stage in their journey-combining empathy with a results-driven approach.

If you're looking for a role where your work truly matters and you can grow within a supportive, purpose-led organisation, we'd love to hear from you.

The Role

As a key member of our Customer Care team, you'll be the first point of contact for patients following major, life-changing surgery, providing empathetic support, guidance, and tailored solutions to aid their recovery. You'll build trusting, meaningful relationships while communicating across phone, email, and text, ensuring each interaction is both supportive and effective.

Alongside delivering an exceptional patient experience, you'll manage your own territory to drive growth and revenue, working collaboratively across teams to provide a seamless service. You'll maintain accurate, compliant records and contribute to achieving individual and team KPIs, including customer satisfaction, conversion, and revenue targets.

Who Are We Looking For

We're seeking someone with experience in a customer-facing role, such as customer service or telesales, who brings a naturally empathetic and sensitive approach-particularly when supporting vulnerable individuals.

You'll be a confident communicator with strong listening and relationship-building skills, motivated by achieving targets and delivering results. Comfortable using CRM systems and digital tools, you'll also be resilient, positive, and able to thrive in a fast-paced environment.

Why Atos, part of Coloplast UK Ltd

At Atos Medical, now part of Coloplast, you'll join a supportive, purpose-driven team dedicated to improving patients' lives. We offer a collaborative environment where you can make a real impact, develop your skills, and be recognised with a competitive salary and benefits package.