Customer Care Representative

Position

Customer Care Officer

Responsibilities

• Serve as the visible point of contact for customers, engaging through newsletters, meetings, visits, and open days.
• Ensure residents are aware of work processes and communicate updates or changes accordingly.
• Provide a high standard of customer care and aftercare, ensuring works are completed satisfactorily.
• Manage expectations between residents, the client and operations teams.
• Travel across Northeast London and Essex as required.

Qualifications & Requirements

• Exceptional customer service and clear, confident communication.
• Strong organisational and time management skills.
• Ability to manage potentially challenging situations with professionalism and empathy.
• Experience in a resident liaison role is beneficial but not essential.
• Real drive, enthusiasm, determination, initiative, independence and teamwork.
• Public facing role requiring discretion, resilience under pressure, and ability to build positive relationships with a wide range of stakeholders.
• Valid driver's licence and own vehicle.

Benefits & Compensation

• Competitive salary and benefits package.
• Opportunities for career progression aligned with company growth.
• Immediate interview for qualified candidates.

All your information will be kept confidential according to EEO guidelines.