Customer Care Quality Analyst - Insight-Driven Excellence

BritBox is seeking a dedicated Quality Analyst to join the Customer Care team, ensuring exceptional service that reflects their standards. This role involves shaping how quality is measured by developing evaluation frameworks, analyzing performance, and identifying improvement trends.

The successful candidate will deliver actionable feedback to support agent development, work with cross-functional teams, and uphold quality standards in evaluations. Candidates should have a strong background in customer service and quality assurance processes.