Customer Care Professional

Customer Care Professional

Location: Stratford-upon-Avon, England, United Kingdom - Department: Customer Service.

About the role

The Customer Care Professional is the first point of contact for consumers and sales associates who need support with their incentive programme built and managed by us. This role exists to ensure concerns are resolved and handled clearly, efficiently, and with care, creating positive experiences for the incentive program users.

What you'll do

• Act as the main point of contact for customers via inbound phone calls, email, live chat, and online portals.
• Learn and navigate the 360insights platform to respond accurately to customer enquiries.
• Resolve issues efficiently while ensuring customers feel listened to, informed, and supported.
• Capture clear classification data for each interaction to help identify trends, recurring issues, and improvement opportunities.
• Share practical, real world feedback to help improve processes, tools, and customer experience.

What you'll bring

• Experience in a customer service or support role.
• Clear, confident communication skills: written, verbal, and listening.
• Some experience using Excel.
• Strong problem solving skills.
• Good organisation and follow up, including prioritising competing requests.
• A collaborative mindset and ability to work independently while supporting team success.
• Openness to learning, feedback, and working with evolving AI powered tools and systems.
• A team player attitude, able to work both as part of a team and independently.

Pay and benefits

Pay range: 25,000 - 30,000 GBP per year (UK). In addition to base salary, we offer bonus, stock options, and a wide range of benefits.