Customer Care Professional

360insights (Canada) Ltd. Stratford-upon-Avon, England, United Kingdom

The Customer Care Professional is the first point of contact for consumers and sales associates who need support with their incentive programme built and managed by us. This role exists to ensure concerns are resolved and handled clearly, efficiently, and with care, creating positive experiences for the incentive program users.

This is an existing vacancy.

• Act as the main point of contact for customers via:
  • inbound phone calls
  • email
  • online portals
  • live chat
• Learn and navigate the 360insights platform to respond accurately to customer enquiries
• Resolve issues efficiently while ensuring customers feel listened to, informed, and supported
• Capture clear classification data for each interaction to help identify trends, recurring issues, and improvement opportunities
• Share practical, real world feedback to help improve processes, tools, and customer experience

• Experience in a customer service or support role
• Clear, confident communication skills: written, verbal, and listening
• Some experience using Excel
• Strong problem solving skills
• Good organisation and follow up, including prioritising competing requests
• A collaborative mindset and able to work independently while supporting team success
• Openness to learning, feedback, and working with evolving AI powered tools and systems
• A team player attitude, able to work both as part of a team and independently

All our job postings provide pay transparency. In addition to base salary we offer bonus, stock options and a wide range of benefits.

The pay range for this role is: 25,000 - 30,000 GBP per year (UK)