Customer Care Office Manager - Lead & Elevate Service

Persimmon Homes is looking for a Customer Care Office Manager to lead the Customer Care team, drive exceptional customer experiences and uphold service standards across the journey. You will partner with the Customer Care Operations Manager and stakeholders to ensure continuous improvement and effective remedial work.

The role requires strong leadership, communication and a proactive approach to resolving issues, with a focus on NHBC and regulatory compliance in a fast-paced environment.