Customer Care Manager: Lead, Develop & Elevate CX

Motorpoint Ltd in Derby is seeking a Customer Care Manager to lead the Contact Centre, uphold the companys customer charter, and drive service excellence. You will recruit, coach, and develop a team, monitor KPIs, and collaborate with other departments to improve the customer journey and reduce complaints.

This permanent role offers Monday-Friday hours, a competitive salary, and benefits including healthcare, pension, and staff discounts.