Customer Care Manager: Lead Aftersales & Service Team

Posted 7 hours 16 minutes ago by Adam Curtis Specialist Automotive Recruitment Consultancy Ltd

Permanent

Full Time

Call Centre / Customer Service Jobs

Kent, Maidstone, United Kingdom, ME141

Job Description

Our client in Maidstone is seeking an experienced Customer Care Manager for the Main Dealer Aftersales Department. You will lead the front-of-house Aftersales operation and a team of four Service Advisors to deliver outstanding customer experiences.

With at least 1 year in the motor trade, you will handle customer care and escalations, drive customer satisfaction KPIs and contribute to continuous improvement across the service department.