Customer Care Executive

Customer Care Executive Location: Gormanston, Co. Meath Hours: Full-time, office-based (with some field exposure alongside colleagues) Salary dependent on experience Company profit share scheme Private Healthcare Life assurance If you enjoy working with people, enjoy keeping things running smoothly, and want a role where you can genuinely make a difference with animals, this could be a good fit. This is an opportunity to join a specialist business within the veterinary sector, supporting customers who rely on diagnostic technology to care for animals. You ll be part of a small, knowledgeable team, with ownership of customer relationships and becoming a key point of contact from day one. The role This is a customer-focussed position where you ll be the link between customers, service engineers, sales and internal teams. You ll be: Managing day-to-day customer enquiries via phone and email Building strong, long-term relationships with veterinary clients Coordinating service and repair processes with the technical team Supporting the sales process by creating opportunities and orders on SAP Managing service contracts, particularly within endoscopy Liaising with internal departments including finance, marketing and operations Keeping records accurate and up to date across systems The role is mainly office-based, with up to 10-15% time spent out in the field accompanying sales and service colleagues, giving you exposure to customers and how the equipment is used in practice. About You Customer service experience, ideally in a technical or product-based environment Experience supporting or working alongside sales teams Strong organisation and attention to detail Confident communicator, both written and verbal Veterinary experience is a bonus, but not a requirement