Customer Care Coordinator

Position Overview: The Customer Care Coordinator is responsible for providing exceptional customer service and support, driving sales opportunities through proactive customer engagement and collaboration with sales teams.

Key Responsibilities

• Customer Relationships: Proactively manage a high volume of incoming calls, transferring calls timely and accurately; build and maintain strong relationships with existing and potential customers as a trusted point of contact.
• Collaboration with Sales Team: Establish strong communication channels, share key customer insights and sales opportunities identified via CRM; ensure quotes are completed within KPI limits.
• Process Improvement: Continuously evaluate existing processes for forwarding RFPs to sales; identify improvement areas; collaborate with cross functional teams to implement enhancements and better integrate sales opportunities into the customer care process.
• Reporting & Analysis: Generate regular reports on sales opportunities; analyze trends and patterns in customer interactions; develop strategies for maximizing sales potential.
• Customer Relationship Management: Foster strong relationships, encourage rapport and trust, creating an environment conducive to exploring sales opportunities.

Internal Controls and Administration

• Proven experience in a customer care or sales support role.
• Strong knowledge of customer service principles and sales techniques.
• Excellent leadership and interpersonal skills; ability to motivate and manage a team effectively.
• Effective communication and negotiation skills.
• Analytical thinking and problem solving abilities.
• Proficiency in customer service software, CRM systems, and MS Office Suite.
• Support internal admin and customer care teams with administrative tasks during peak times.

Skills and Capabilities

• Knowledge of manufacturing industry is an advantage.
• People and communication skills with a positive mindset.
• Ability to work with minimal supervision.
• Proficient in using Microsoft Office Suite.
• Knowledge of Inspire systems; training can be provided.
• Right to work status confirmed for country of application for the duration of employment.

We offer competitive compensation and comprehensive benefits and programs.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.