Customer Care Coordinator

Customer Care Coordinator

Your new company
Clifton based business need a Customer Care Coordinator to join on a permanent basis.
Your new role

• Managing customer queries received by phone or email and responding promptly in line with service level agreements.
• Allocating work to subcontractors and following up to ensure timely completion
• Monitoring outstanding remedial tasks and driving completion within a 28-day period wherever possible
• Providing empathetic, professional support to customers throughout their journey
• Building strong working relationships with internal teams and external partners
• Maintaining accurate records and ensuring systems are updated at all times
• Supporting the achievement of customer service KPIs
• Adhering to all health and safety requirements

What you'll need to succeed

• Experience within the residential housing, construction or similar sector.
• Experience with public facing roles preferred.
• Facilities, contractor, or property coordination experience preferred.
• Strong written and spoken English skills.

What you'll get in return

Competitive salary with annual bonus

Salary sacrifice car scheme

Up to 33 days annual leave plus bank holidays, rising with length of service

Two paid volunteering days each year

Private medical insurance (employee paid cover)

Enhanced maternity, paternity and adoption leave

Competitive pension scheme

Life assurance at four times annual salary

Share incentive and savings schemes

Access to an employee rewards portal with a wide range of benefits

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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