Customer Care Champion - Weekday Lates

Job Title: Customer Care Champion (Contact Centre) - based in Leicester, United Kingdom (Grove Park, 7 Barton Close Grove Park, LE19 1SJ).

Hours: Monday to Friday, 4pm - 10pm.

Responsibilities

• Manage inbound and outbound calls from Technicians, Service Delivery Managers and Customers.
• Dispatch work orders created by telephone or email within the agreed process and timeframe.
• Ensure all relevant job and customer information is captured and updated in CRM.
• Follow required procedures when answering all alarm calls.
• Manage the OtisLine email inbox, identifying and completing the correct action required from the email.
• Log insurance inspector reports on CRM.

Requirements

• Passionate about excellent customer service.
• Excellent written and verbal communication skills.
• Team-player and able to work under pressure to deliver business commitments.

Benefits

Intensive training in technology, processes and soft skills, with opportunities to grow within the role. Supportive environment with flexible arrangements and potential for career progression.

Equal Opportunity Employer

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .