Customer Care Assistant / Coordinator

Behind every product delivered on time, there's a logistics team making it happen, and that's where cargo-partner comes in. For more than 40 years, we've been solving complex transport challenges and keeping global supply chains moving. Today, as part of the Nippon Express Group, we operate on a global scale while keeping the agility, ownership, and mindset of a team that never settles for average. With over 70,000 colleagues worldwide, we combine global strength with personal commitment. Our success is built on innovation, transparency, and people who take ownership and lead with purpose. Now we invite you to step in and contribute to operations that matter.

As a Customer Care Assistant/Coordinator, you will connect clients, transport teams, and shipments, ensuring our operations run seamlessly every day. You bring customer care or logistics experience, strong communication, and ideally experience with commercial clients. You are organised, independent, and ready to take ownership, with the potential to develop leadership skills and grow your career within cargo-partner.

What You'll Do

• Be the go-to contact for our customers, managing daily queries and delivery bookings confidently via phone and email
• Take ownership of client shipments, ensuring every order is dispatched accurately, efficiently, and on schedule
• Build strong, trusted relationships with commercial clients, understanding their needs and delivering exceptional service
• Work closely with transport teams and drivers, supporting coordination and ensuring smooth daily operations
• Assist with supervising a dedicated team of transport staff and drivers, helping ensure a full and effective daily debrief is completed
• Keep everything organised and on track, maintaining precise records and ensuring administrative processes run seamlessly

What you'll bring?

• Experience in a customer care role or a similar position within logistics, freight forwarding, or a transport environment
• Strong communication skills, with a professional approach and a clear commitment to delivering outstanding service and ensuring customer satisfaction
• Excellent organisational skills, able to work independently, maintain attention to detail, and tackle challenges with a proactive, solutions-driven mindset
• Solid proficiency in Microsoft Word and Excel, enabling you to manage operations efficiently
• A positive, resilient attitude, thriving in a fast-paced environment and staying focused under pressure

How to Apply

To apply for this role or to have a confidential discussion, please contact:

Ali Gill

HR Director UK & Ireland

Nippon Express (UK) Ltd

cargo-partner is an equal opportunity employer. We celebrate diversity and are committed to creating an environment where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristics. We welcome and encourage applications from all individuals, regardless of background.