Customer Care Apprentice
Posted 7 days 12 hours ago by Nordell Ltd
Join us at Nordell as one of the UK's leading plastics manufacturing and design refinement companies. Based in Worthing West Sussex.
As a business we have been entrusted with the manufacture of critical components for some of the world's largest companies for over 50 years.
We are looking for a Customer Care Apprentice to support our manufacturing site based in Worthing West Sussex.
We need someone to work as a hands on member of the Commercial team, supporting the Commercial Manager, Buyer and wider business, whilst developing skills and knowledge through an apprenticeship programme.
This position is a permanent, full time role.
My Perks and Responsibilities- Company Events & Rewards
- Free onsite Parking
- Employee Assistance Program
- To provide a high level of Customer Care support whilst developing a broad understanding of Commercial activities including Customer Service, Purchasing and Planning
- To develop the ability to handle various tasks simultaneously and adapt to changing priorities and urgencies; including:
- Processing sales orders onto the company ERP system.
- Sales order checking and validation.
- Answering phones and managing incoming emails, responding directly or directing appropriately.
- Keeping customers updated throughout the full order cycle.
- Supporting the coordination and response to customer queries and concerns.
- Actioning responses in a prompt and professional manner.
- Providing general administrative support and front of house duties as required.
- Assisting with processing purchase orders within the ERP system.
- Supporting the tracking of outstanding purchase orders and deliveries.
- Liaising with suppliers regarding order acknowledgements and updates.
- Supporting the maintenance of supplier information within the ERP system.
- Providing support for the Commercial Manager where required.
- Assisting with basic planning and order tracking activities.
- Supporting communication between departments to ensure customer requirements are met.
- Documenting processes and supporting updates to standard operating procedures.
- Achieving tasks within set timeframes to meet departmental targets.
- Supporting continuous improvement within the department.
- Good general education with numeracy and literacy skills.
- No prior experience required - full training will be provided as part of the apprenticeship programme.
- Ability to communicate effectively internally and externally.
- Basic knowledge of Microsoft Office (Word, Excel) desirable.
- Strong organisational skills and attention to detail.
- Positive, friendly and professional attitude.
- Willingness to learn and develop new skills.
- Ability to manage time effectively and work to deadlines.
Monday to Friday
Permanent, Full Time
Worthing, West Sussex
Monday to Thursday 08:00 - 17:30, Friday 08:00 - 12:00
Number of positions: 1