Customer Care Apprentice

At Bellway, our people drive our success. We're committed to creating an inclusive, supportive workplace where everyone can thrive. We offer flexibility and adjustments to help you succeed - just ask us how.

We are recruiting for Customer Care Apprentices in the Scotland West - Hamilton.

You'll work in our Customer Care team and learn to:

• Respond to customer inquiries via phone, email, and on occasion, in-person meetings in a timely and professional manner
• Coordinate with construction teams and our third-party business partners to ensure any work in our customers' homes is completed efficiently and professionally
• Maintain accurate records of customer interactions and issues in Bellway's Customer Relationship Management system
• Actively encourage and gather customer feedback to identify areas for improvement
• Liaise with colleagues across the business to find solutions to any obstacles and keep customers informed throughout the process
• Continuously seek opportunities to improve the customer experience and satisfaction