Customer Care and Order Processing Specialist

Company profile:

Our organisation develops and produces perfumes and on top we handle the worldwide distribution of our products. We run our business with a small team from our office and warehouse in the east of Amsterdam. We are looking for a Customer Care and Order Processing Specialist to add to our team.

Job description:

SNOTbv is looking for a full-time Customer Care and Order Processing Specialist. The daily tasks will be (among others);

• Checking and processing all incoming B2B and B2C sales orders.
• Handling the aftersales and replying to customer inquiries.
• Providing relevant instructions to our in-house warehouse team relating to order handling and packing.
• Handling incoming and outgoing communications with (potential) clients and partners.
• Collecting required export documents.

We are looking for someone:

• With working experience in online customer service and/or online order processing.
• With very good comprehension of the English language.
• With good Excel skills (or willing to learn).
• With great general computer skills - we work with several different systems.
• Who is a problem solver.
• Who is precise, stress-resistant and a structured multitasker.
• Who is living in or around Amsterdam.

A big plus for us would be someone who also has:

• A good comprehension of the Dutch and/or Italian language.

We offer:

• Fulltime job - 40 hours a week from Monday to Friday.
• Salary depending on experience and competences.
• A job in a small team within an internationally operating company.
• Office in Amsterdam-Oost.

Interested? Please send your motivational letter AND resume to for the attention of Sven Schreuders.