Customer Care Advisor -Days

Job Title: Customer Care Advisor

Reporting to: Customer Care Team Manager

Location: Kingsway

• Positively represent the JD plc brand to customers through multiple channels, providing effective and efficient resolution's to customer queries.
• Deal with inbound contact via phone, email, social media and live chat to resolve product related questions, issues or complaints both pre and post order.
• Take orders by phone and set clear expectations on delivery timescales when processing telesales orders.
• Provide technical assistance to customers placing orders on the website.
• Assist customers with product related questions and help them reach an informed decision on their purchases.
• Communicate information about the company's products and services.
• Handle written communication through email and post, and perform general administrative duties.
• Accurately record reasons for customer contacts.
• Actively encourage feedback from customers and provide recommendations for improvement to the line manager.
• Constructively explain processes and procedures when things occasionally deviate from the plan.

• Previous experience in a customer service role is desirable.
• Remain calm and focused when dealing with challenging situations.
• Work on own initiative and as part of a team.
• Be creative and forward thinking in suggesting alternative solutions to resolve customer issues.
• Understand the need for confidentiality and compliance with legislation.
• Open and adaptable to change; able to quickly adapt to constantly evolving systems.
• Flexible approach to working; cover a 24/7 operation.
• Can do attitude; accountable even when an issue is outside the area of responsibility.
• Provide good judgment, even in pressured situations.
• Be a self starter and self sufficient.
• Maintain a positive manner.

JD Sports is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other protected characteristic.