Customer care - Project Manager

The After Sales Project Manager will play a crucial role in overseeing and coordinating customer service projects within the FMCG sector. This permanent role in Neuchâtel requires exceptional organizational skills and a proactive approach to ensure successful project implementation and client satisfaction.

Customer care - Project Manager

Our client is a medium-sized company operating in the FMCG sector. They are known for their commitment to delivering high-quality products and services, coupled with a customer-focused approach. Located in Neuchâtel, the company provides a professional and structured environment to thrive in.

Description

• Manage and oversee after-sales projects, ensuring timely and efficient execution.
• Collaborate closely with the customer service department to address client needs and expectations.
• Develop and implement strategies to improve after-sales processes.
• Monitor project progress and resolve any potential issues proactively.
• Coordinate with cross-functional teams to ensure seamless communication and project alignment.
• Prepare and present reports to stakeholders on project outcomes and performance.
• Ensure compliance with company standards and industry regulations.
• Support the team in identifying opportunities for process optimisation and innovation.

Profile

• A relevant educational background (Master Degree) in business, project management, or a related field.
• 3 to 7 years maximum of experience in marketing, business development (ideally in After-Sales or as a Sales Coordinator), or finance, with strong expertise in project management.
• Proficient in Excel, SAP and Power BI.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills in French;English.
• An ability to work collaboratively and adapt to dynamic environments.

Job Offer

• A permanent position in a respected company within the FMCG sector.
• Participation in a comprehensive health insurance plan.
• Opportunities for professional growth and development.
• A chance to work in Neuchâtel within a supportive and professional team.

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