Customer Care - Full Time - Westway CM1 3AF

Overview

McDonald's is a globally recognised brand built on core values: Serve, Inclusion, Integrity, Community and Family. The company is committed to a safe, respectful and inclusive workplace, providing quality jobs, and creating opportunity for all.

Responsibilities

• Act as the face of the restaurant, engaging with customers in the dining area and ensuring smooth operations in customer-facing spaces.
• Make customers, including children, feel welcome by providing friendly service and, when appropriate, organizing special events and handing out balloons.
• Maintain high standards of cleanliness in the dining area and toilets to create a warm, welcoming atmosphere.
• Establish and maintain positive communication with customers at all times and keep the manager informed about customer satisfaction.
• Work in a fast-moving, high-energy environment with a genuine smile and the ability to connect with customers and make them feel valued.
• Demonstrate friendly, welcoming, courteous and helpful behavior and work well as part of a team.
• Utilise effective communication skills, including attentive listening, face-to-face verbal communication and eye contact.
• Maintain high energy levels while working efficiently and productively.

Qualifications and Skills

• Strong customer service and interpersonal skills with the ability to connect with customers.
• Ability to work in a fast-paced environment while maintaining a positive attitude.
• Effective communication, teamwork and a willingness to engage with customers to meet their needs.

Benefits

• Holiday pay
• Meal allowance
• Employee discounts from top high-street and online brands
• And more