Customer Assistant - Operations - Shirley Southampton

Overview

Join our team at M&S as a Customer Assistant in Operations. This is a physically demanding, high-intensity role that keeps our stores running like clockwork.

The position involves working late nights with shifts that include additional hours at enhanced rates: +£3.00 p/h unsocial premium is added only to hours worked between 22:00-06:00.

Work Pattern

• Week 1: Sunday 13:45 - 20:45; Tuesday 14:15 - 22:15; Wednesday 14:15 - 22:15; Thursday 14:15 - 22:15; Friday 14:15 - 22:15
• Week 2: Monday 14:15 - 22:15; Tuesday 14:15 - 22:15; Thursday 14:15 - 22:15; Friday 14:15 - 22:15; Saturday 14:15 - 22:15

Under 18 disclaimer: This job role involves working late nights and this means we can't consider applications from anyone under the age of 18, in compliance with health and safety legislation.

Responsibilities

• Manage stock, deliveries, and behind-the-scenes work to ensure the shop floor stays full, clean, and ready for customers.
• Keep the flow of products moving with urgency and accuracy; be fast, focused, and proactive.
• Work across the wider store when needed to meet pace and demands of retail.
• Use digital tools to track deliveries and manage stock efficiently, prioritising availability and speed.
• Collaborate as part of a team, supporting colleagues across the store.
• Adapt to early morning deliveries and late-day stock movements as required.

Requirements

• Flexibility to work across multiple store areas and shifts
• Digital confidence and ability to use stock-tracking tools
• Strong teamwork and communication skills
• Willingness to work late and variable hours
• Age 18 or over

This is a role for people who move with purpose. If you're ready, take Your Marks and apply today.