Customer Advisor

Customer Advisor, Permanent, £25,983.50

Your new company
You will be joining a well-established and respected organisation that delivers essential services to communities across Northern Ireland. With a strong focus on safety, service excellence and inclusivity, the organisation prides itself on putting customers at the heart of everything it does. You will be part of a Whitelackington customer services function that values teamwork, continuous improvement and professional development.
Your new role
As a Customer Advisor, you will play a vital frontline role within the Customer Services team, acting as a key point of contact for both existing and potential customers. You will handle a high volume of incoming and outgoing calls, emails and service requests, providing efficient, professional and inclusive customer service at all times.
Your responsibilities will include accurately recording customer and job details on company systems, coordinating appointments with customers and field operatives, and supporting the planning and scheduling of asset maintenance and connection works. You will respond to gas emergencies in line with strict safety standards, manage complaints in accordance with company procedures, and process completed documentation and certification.
In addition, you will provide comprehensive administrative support to the wider team, contribute positively to team objectives, and ensure all activity complies with regulatory, safety and service standards.
What you'll need to succeed

Proven experience in a customer-facing role, ideally within a high-volume contact centre or fast-paced retail environment

Confidence handling inbound and outbound calls and dealing with a wide range of customer queries

Excellent communication skills, with a polite, professional and empathetic telephone manner

Strong IT skills, with the ability to accurately input and manage data across multiple systems

Ability to multitask, prioritise workload and remain calm under pressure

Previous administrative experience, including diary management and appointment scheduling, is desirable

Experience handling customer complaints and resolving issues effectively is advantageous

A proactive, reliable approach with the ability to work both independently and as part of a team

A genuine commitment to delivering inclusive, high-quality customer service

What you'll get in return

Structured training

Ongoing development opportunities and the chance to build a long-term career within customer services.

Permanent full time position working 37 hours per week.

8.30am - 5pm Monday - Thursday, 8.30am - 4.30pm on Friday. 1 late finish of 7pm per week

£25,983.50 per annum with the opportunity to earn overtime

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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