Customer Advisor - AR

TheCustomer Advisorwill provide front line support to residents contacting the council aboutwaste and recycling services. The role isoffice based, workingMonday to Friday, and focuses on delivering accurate information, resolving enquiries, and ensuring a positive customer experience.

• Handling waste related enquiries- Respond to calls and emails about bin collections, missed collections, assisted lifts, and service changes.
• Providing accurate information- Give clear guidance on collection schedules, recycling rules, and service requests.
• Logging service requests- Record customer issues in the CRM system and ensure they are passed to the Waste Team promptly.
• Resolving customer queries- Offer solutions, elevate where needed, and follow up to ensure customer satisfaction.
• Maintaining service standards- Deliver polite, professional, and consistent customer service at all times

Requiring excellent Customer Service experience:

• Excellent communication skillswith the ability to explain information clearly.
• Customer focused approachand commitment to delivering high standards of service.
• Ability to manage high volume enquiriesin a fast paced environment.
• Strong attention to detailwhen recording information.
• Competent IT skills