Customer Adviser (Planning)

Join this local utilities organisation as their next customer advisor.

Your new company
Our client is a private sector organisation, based on Airport Road West.

Your new role
As a Customer Advisor in the Customer Services department, you will be responsible for recording customer and job request details on company systems and initiating appropriate responses in line with defined business processes to deliver excellent customer service. This role is Monday-Friday, in the office. You will pay particular attention to health and safety, business growth, and service delivery standards. Your tasks will include the following:

• Providing general administrative support
• Planning asset maintenance jobs and new connections
• Processing customer requests
• Verifying documentation, and inputting data into the management asset system.
• You will also handle inbound and outbound customer calls.

What you'll need to succeed
To be successful in this role, you will need:

• Minimum of 5 GCSE passes (or equivalent) to include English and Maths at Grade C or above.
• At least one year's experience working within a customer service environment and dealing with telephone enquiries.
• At least two years' administrative experience.
• Excellent IT skills.
• Ability to work as part of a team and on your own initiative without supervision.
• Ability to multitask with various activities.
• Excellent communication skills, including a polite and friendly telephone manner.

Desirable skills and experience include:

• Experience working within a planning or scheduling department dealing with telephone enquiries from customers and engineers.

What you'll get in return
You will be part of a dynamic team that values respect, forward-thinking, serving community needs, and excelling together. You will have the opportunity to develop and maintain effective working relationships with colleagues, contractors, and partnering agencies. Additionally, you will participate in learning and development activities to enhance your personal effectiveness and performance in the role. This company offers a number of additional benefits, including enhanced maternity and paternity leave, a cycle-to-work scheme, free transport into Belfast City Centre, free fruit, Christmas panto tickets and lots more!

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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