Custody Administration Assistant

Job Title: Custody Administrator Assistant
Location: HMP Forest Bank

Support safe, secure and efficient custodial operations.

We are seeking a reliable and detail focused Custody Administrator Assistant to join the Custody Administration Team at HMP Forest Bank. This role plays a key part in supporting the day to day running of the prison by delivering high quality administrative services to custodial and operational teams.

Working as part of a busy, multi tasked environment, you will help ensure resident records are accurately maintained, securely stored, and managed in line with information governance requirements.

Key responsibilities include:

• Providing general administrative support, including preparation and maintenance of files
• Managing filing systems, archiving, retention and secure destruction of resident records
• Handling telephone, face to face and written enquiries professionally
• Managing incoming post and correspondence with internal and external stakeholders
• Supporting the wider administration team with ad hoc duties as required

About you:

You will have strong administrative experience, sound IT skills (particularly Microsoft Word and Excel), and a good eye for detail. Organised and calm under pressure, you'll communicate effectively, handle sensitive information with discretion, and demonstrate a commitment to accuracy, professionalism and personal development.

Benefits

In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount, confidential 24/7 employee assistance programme providing independent support to overcome life's obstacles, including emotional support, legal and financial advice.

Equal Opportunity and Diversity

We're an inclusive workplace, celebrating diversity and welcome applications from candidates of all backgrounds. We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.