CSR (AD233)

Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance? Are you someone looking for an exciting new career?

If so, this could be the role for you!

Since 1944 AD Construction Group has established itself as a well-regarded refurbishment contractor providing building maintenance services within the public sector, predominantly to local authority housing associations. Working as a close-knit team the organisation has successfully proven time and time again its ability to be a serious competitor in the construction industry.

We are looking for a Customer Support Representative to join one of our bust project-teams working in and aroundIslington.

Main Duties

• Preparing correspondence to cover issues such as access, delay in works, changing/adding works and resolving issues
• Dealing with residents' complaints and issues, either via email, phone, or visits to their home
• Collecting KPIs upon work completion, and logging the results
• Arranging appointments for workers and subcontractors where necessary
• Building good relationships with the residents
• Driving license is essential
• Strong face-to-face customer service experience
• Good communicator, both oral and written
• Flexible to accommodate the needs of the residents
• Excellent time keeping and organisational skills
• Basic IT knowledge

Package

• Hours - Monday to Friday, 8am to 5pm (1hr for lunch)
• 21 days of holiday + bank holidays and Christmas closure
• Birthday day off
• Company branded uniform, PPE, Work Phone, iPad

Additional Information

• DBS check will be carried out on your behalf at the companies expense
• Eligible to work in the UK
• Nine Month Probationary Period

Please note that due to the high volume of applications we receive, we are unable to provide individual feedback to all applicants. We appreciate your interest in joining our team and thank you for taking the time to apply.

All applications are assessed in line with the Data Protection Regulations.

We are proud to support the Armed Forces Covenant and welcome applications from individuals who have served in the Armed Forces. We recognise the valuable skills and experience they bring and are committed to providing a fair and inclusive recruitment process for all candidates.

As a registered Disability Confident Employer, we are committed to supporting and making reasonable adjustments for candidates with disabilities or long-term health conditions, as defined by the Equality Act 2010. We encourage applications from disabled individuals and will ensure that all candidates are assessed objectively based on the requirements of the role.

We also recognise the unique strengths of neurodiverse individuals and understand that traditional recruitment processes may not always enable them to demonstrate their full potential. We are committed to making reasonable adjustments where possible to support a more inclusive experience for neurodiverse applicants.