CSAM Lead - EMEA Software and Digital Platform

Responsibilities (Text Only) - Customer Relationship Management - You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts. - Customer Success leadership - Customer Strategy and Growth - You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account. - You will develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption. - Customer Success Leadership and Consumption Leadership - You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans. - Customer Success Leadership - Delivery and Program Management - You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. - Technical Relevance- You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders. - You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people. Qualifications (Text Only) Required Qualifications - Bachelor/Master's Degree in Business, Engineering, Computer Science or related field - 5+ years customer success, solution delivery, practice management, support delivery, customer-facing consulting, or portfolio management experience OR equivalent experience - 2+ year(s) people management experience - Relevant work experience within the Software Development Companies Industry (DN/ISV) Preferred Qualifications - 12+ years customer success, solution delivery, practice management, support delivery, customer-facing consulting, or portfolio management experience - 5+ years relevant work experience within the Software Development Companies industry - 5+ year(s) people management experience, leading an international team - 3+ year(s) experience managing a consumption portfolio Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a requestvia the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.