CS Transformation AI Analyst - Automation & Analytics

Ryanair seeks a Business Analyst to join the CS Transformation team in the Customer Service Department. You will help design and deliver automation solutions to scale CS to up to 300 million customers each year, leveraging AI and GenAI.

This is an exciting chance to shape the future of our contact center in a fast-paced, ambitious environment. The right candidate will translate business needs into clear requirements, collaborate with stakeholders, and contribute to projects across multiple