CS-403-26 - Clerical Assistant - Accommodation Office

If you are a fast learner with excellent interpersonal skills, attention to detail, can demonstrate exceptional customer service, and are able to manage multiple responsibilities at once, this full time, exciting and rewarding role could be ideal for you.

Your main responsibilities will include:

• Ensuring room occupancy levels and student satisfaction are maximised. This will include contacting students who have not accepted their accommodation agreement, as well as those who have withdrawn from or intermitted their studies.
• Delivering exceptional customer service to students, parents, and staff, ensuring both written and verbal communications are professional, accurate, and, where applicable, compliant with relevant policies.
• Maintaining a good knowledge of our accommodation types to provide clear guidance to students and ensure different categories of students are allocated to the appropriate type of accommodation.
• Having knowledge of the Equality Act and proactively supporting University policies relating to disability and diversity, so that current and prospective students feel fully supported by the University.
• Assisting with accommodation viewings during University Open Days.
• Assisting with the administration of individual room allocations, paying careful attention to students' specific requests for particular accommodation types, including Lifestyle Moderate Living and Show Flats, etc.

You will work as part of a busy Accommodation team, responding to email and telephone enquiries, and supporting the Accommodation Office and its call centre during the UCAS Clearing process in August 2026.

Three full-time roles are available from 1 June 2026 until 31 October 2026; applicants must be able to work until 31 October 2026.

You will be required to work up to 35 hours per week, from 9am to 5pm. These will usually be completed Monday to Friday, though there will be occasions in July, August and October when you will be required to work weekends.

You will receive full training to ensure that you are confident with all procedures, policies and software systems.

If you believe you have the skills, experience and availability we are looking for, we would welcome your application.

Rate of pay £14.90 per hour

The University of Kent values diversity and equality at all levels.