CS-402-26 - Clerical Assistant - Call Centre Timesheet

If you are a fast learner with excellent interpersonal skills, attention to detail, can demonstrate exceptional customer service, and are able to manage multiple responsibilities at once, this temporary, exciting and rewarding role could be ideal for you.

The University of Kent's Accommodation Office is currently recruiting Timesheet Clerical Assistants to support the Accommodation call centre during the UCAS Clearing process in August 2026.

These temporary roles are critical to the success of the Accommodation department and wider University, providing applicants with information and guidance on campus accommodation, answering questions and referring complex queries to senior colleagues.

Successful applicants will be flexible, confident dealing with customers on the phone, able to demonstrate exceptional levels of customer service, computing skills, a high level of attention to detail, and the ability to work calmly and accurately under pressure, both alone and as part of a team.

You will be working as part of a team on shift pattern of up to 35 hours per week, including early mornings, evenings and weekends. Hours will vary from week to week and are not guaranteed.

The Accommodation call centre will run from 13/08/2026 - 28/08/2026. If after this date the call centre continues receiving a high volume of calls, it will continue to operate with a reduced number of staff until 04/09/2026.

You will need to be able to complete a 2-day intensive mandatory training course, taking place on 7 and 12 August 2026, from 9am - 5pm. It will not be possible to offer training on any other days.

As a Clerical Assistant following full training you will:

• Provide exceptional levels of customer service and work calmly and accurately, both alone and as part of a team.
• Confidently handle inbound telephone enquiries, advising current and prospective students and their guardians about campus accommodation and other services and facilities.
• Assist with individual users' log in issues.
• Record room move requests and make outbound calls to follow up on these requests.
• Assist with administering room swaps and room changes.
• Adhere to Data Protection Act 2018 (GDPR).
• Complete any other duties that would reasonably fall within the scope of this role, as instructed by the call centre supervisor.

Rate of pay: NLW £14.56

There are a limited number of vacancies, and the advert may close early if a high number of applications are received.

All applicants will be scored against their answers and shortlisted for interviews, which will take place in person during the first two weeks of June 2026.

If you have any queries regarding this role or the application process then please contact: Angela Forsyth

PLEASE NOTE: We prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.

Applications must be made via the University's online application system; CVs or details sent directly to the department or via email cannot be considered.

The University of Kent values diversity and equality at all levels.